Help Desk!Contact Us at Really Great Toys!
We want to make it easy for customers to contact us with problems or questions, so here’s how we do that:
Toll Free Help Desk
Our toll free help desk number is 1-800-551-PLAY (7529 x7). We monitor this line during our active business hours at our Berkley, Michigan retail store. See store information. During hours when we are not open for business, callers are invited to leave a message, which will be acted upon promptly during the next business day. If a message contains important details or complex questions, then it is advisable to email us rather than leaving a voicemail.
We monitor customer inquiries regularly and will provide a quick response. Contact us.
We use a variety of mailing and package delivery services offered by FedEx and USPS. All of these services provide dependable tracking information. We provide this tracking information as part of our Shipping confirmation email. Occasionally a customer’s spam filters will intercept our order confirmation and/or our shipping confirmation, so be sure to look there if you haven't received one. More about shipping.
Occasionally a new product will arrive missing a part. Please contact us so we can take quick action to correct the situation. Many times the missing part can be dispatched directly to you by the manufacturer. In other instances we may send a replacement product and pay postage to have the faulty product returned.
We love to hear from you about any aspect of our website. Did your order arrive promptly? Was our free gift wrapping done to your satisfaction? Did you find it easy to navigate through our site? Did you stumble into a program bug you can share with us? There are many, many aspects of our website and fulfillment operations where your input can bring about important improvements. Please contact us at your convenience.
If you're not satisfied with your purchases, you may return or exchange the following
within 30 days of the shipment's receipt:
- Any toy item in its original condition
- Any item that arrives defective or damaged. Please contact us prior to returning a defective or damaged item as we may send a pre-paid shipping label.
As an industry leader in supplying Parent/Teacher Developmental Resources, we offer a purchase order program for schools, churches and other non-profit organizations looking to purchase supplies within the Continental United States. If you have any questions about products or wish to inquire about quantity discounts, please call our help desk - we are here to assist you.